Thank you for shopping with SlamFreer®. The following terms and conditions outline our shipping policy for both domestic and international orders.
Order Processing
All orders are typically processed within 2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, shipment processing may take slightly longer. If there is a significant delay with your order, we will notify you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed during checkout.
Estimated shipping time:
- Orders are generally shipped within 1–5 business days
- Delivery times may vary depending on destination and courier service
For international shipments, customs clearance may occasionally delay delivery by up to 2 weeks. While uncommon, these delays are outside SlamFreer®’s control and we are unable to accept responsibility for customs processing times.
International Shipping & Customs
Customers are responsible for all customs duties, taxes, tariffs, and import fees imposed by their destination country.
SlamFreer® is not responsible for delays, charges, or issues caused by customs authorities.
Shipping Restrictions
At this time, SlamFreer® does not ship to:
- P.O. Boxes
• APO/FPO addresses
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking numbers typically become active within 24 hours after shipment.
Damaged or Lost Shipments
SlamFreer® will assist with claims relating to products damaged or lost during shipping.
If your order arrives damaged, please contact us immediately at:
sales@slamfreer.com
Please retain:
- All original packaging materials
- Damaged products
- Shipping labels and documentation
These may be required to process the claim.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
SlamFreer® is not responsible for orders shipped to incorrectly provided addresses. If an order requires redelivery or reprocessing due to incorrect address details, an additional fee of SGD10.00 may apply.
If an order is cancelled after shipment due to incorrect shipping information, applicable shipping and reprocessing fees will be deducted from the refund amount.
At SlamFreer®, we are committed to delivering reliable products and a smooth customer experience from checkout to delivery.