Last Updated: 13 August 2026
SlamFreer® respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit or use SlamFreer.com, purchase our products, contact us, or otherwise interact with us.
SlamFreer® manages personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and applicable regulations.
By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain your consent before collecting, using or disclosing your personal data.
Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
- Full name
- Email address
- Telephone or mobile number
- Billing and delivery address
- Shipping information
- Order and transaction details
- Payment-related information required to process your order
- Account login information, where applicable
- Information you provide when contacting our customer service team
- Information submitted through enquiry, contact or quotation forms
- Website usage and browsing information
- Information contained in communications between you and SlamFreer®
We generally do not require you to provide sensitive identification information such as your NRIC or passport number to purchase products from our website. If such information is required for a specific legitimate purpose, we will explain why it is needed.
Please ensure that the personal data you provide is accurate and up to date. Inaccurate information may affect our ability to process your order or respond to your enquiry.
How We Collect Personal Data
We may collect personal data when you:
- Create or use an account on our website
- Place an order or purchase our products
- Submit a contact or enquiry form
- Request a quotation or product information
- Contact us by email, telephone or other communication channels
- Subscribe to marketing communications
- Participate in promotions or surveys
- Communicate with our customer service team
- Browse or interact with our website
- Otherwise voluntarily provide information to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
How We Use Your Personal Data
SlamFreer® may collect, use and disclose your personal data for purposes including:
Processing orders
- Processing and fulfilling purchases
- Arranging payment and delivery
- Providing order confirmations and tracking information
- Processing returns, exchanges and refunds
- Providing warranty or after-sales support
Customer service
- Responding to enquiries and requests
- Providing product information and assistance
- Handling complaints and resolving disputes
- Communicating with you about your account or orders
Website operations
- Operating, maintaining and improving our website
- Improving website functionality and customer experience
- Understanding how visitors use our website
- Detecting and preventing fraud, abuse or security issues
Business and legal purposes
- Maintaining business records
- Managing our business operations
- Complying with applicable laws and regulations
- Responding to lawful requests from government authorities
- Protecting our rights, property and customers
- Obtaining professional advice where necessary
Marketing
Where permitted by law and where appropriate consent has been obtained, we may use your personal data to send information about:
- SlamFreer® products
- New products and services
- Promotions and special offers
- Product updates
- Other information that may be relevant to you
We will not require you to provide marketing consent as a condition of purchasing our products where such consent is not reasonably necessary for providing the product or service. PDPC guidance specifically addresses this principle.
Marketing Communications
You may choose not to receive promotional communications from us.
You can unsubscribe from promotional emails by using the Unsubscribe link included in the email or by contacting us at:
Email: sales@slamfreer.com
If you receive marketing messages by SMS or telephone, applicable Singapore Do Not Call requirements will also apply. Organisations conducting telemarketing to Singapore telephone numbers generally need to comply with the Do Not Call Registry requirements unless an applicable exception, such as clear and unambiguous consent, applies.
Withdrawal of consent for marketing does not affect our ability to contact you about transactions, orders, deliveries, returns, refunds, warranties, customer service matters or other communications necessary to provide our services.
Disclosure of Personal Data
We may disclose personal data to third parties where reasonably necessary to provide our products and services or for the purposes described in this Privacy Policy.
These parties may include:
- Payment service providers
- Courier and delivery companies
- Website hosting and technology providers
- E-commerce and website service providers
- IT and technical support providers
- Email and communication service providers
- Analytics providers
- Professional advisers, including lawyers and accountants
- Government authorities or regulatory bodies where required by law
- Other service providers engaged to support our business operations
We require our service providers to handle personal data appropriately and, where applicable, in accordance with our instructions and applicable data protection requirements.
We do not sell your personal data to third parties.
Cookies and Similar Technologies
SlamFreer.com may use cookies and similar technologies to improve website functionality, understand website usage and provide a better customer experience.
Cookies may be used to:
- Remember website preferences
- Maintain shopping cart functionality
- Support account and checkout functions
- Understand website traffic and usage
- Measure the effectiveness of our marketing
- Improve website performance
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.
Where required, we will obtain appropriate consent for non-essential cookies and similar tracking technologies.
Google Analytics and Website Analytics
SlamFreer.com may use third-party analytics services, such as Google Analytics, to understand how visitors use our website and to improve our products, services and website experience.
These services may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- General geographic information
- Website interactions
Where applicable, these services may use cookies or similar technologies.
Third-party providers have their own privacy policies and terms governing their services.
Payment Information
Payments made through SlamFreer.com may be processed by third-party payment service providers.
SlamFreer® generally does not need to store your complete payment card details. Payment information may be processed directly by the relevant payment provider in accordance with its own security and privacy practices.
You should review the privacy policy of the payment provider used for your transaction where appropriate.
Protection of Personal Data
SlamFreer® takes reasonable measures to protect personal data in our possession or control from:
- Unauthorised access
- Unauthorised collection
- Unauthorised use
- Unauthorised disclosure
- Unauthorised copying or modification
- Loss or misuse
Security measures may include appropriate technical, administrative and physical safeguards.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.
Retention of Personal Data
SlamFreer® takes reasonable measures to protect personal data in our SlamFreer® will retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or where retention is required or permitted by applicable law.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
Overseas Transfer of Personal Data
Some of our service providers or technology providers may be located outside Singapore. As a result, your personal data may be transferred to or processed in other countries.
Where personal data is transferred outside Singapore, SlamFreer® will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to that required under the Singapore PDPA.
Access to and Correction of Personal Data
You may request access to personal data that we hold about you and request correction of inaccurate or incomplete personal data, subject to applicable legal requirements and exceptions.
Requests should be submitted to:
Email: sales@slamfreer.com
To protect your personal data, we may need to verify your identity before processing an access or correction request.
We will respond to your request within a reasonable period and in accordance with applicable requirements under the PDPA.
Withdrawal of Consent
Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us at:
Email: sales@slamfreer.com
Please note that withdrawing consent does not affect the legality of any collection, use or disclosure carried out before the withdrawal.
In some circumstances, withdrawing consent may affect our ability to provide certain products or services. We will explain the likely consequences before processing your request where appropriate.
Third-Party Websites
Our website may contain links to third-party websites, including payment providers, social media platforms, manufacturers, service providers or other websites.
SlamFreer® is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children’s Privacy
SlamFreer® products may be used in environments involving children, including homes, childcare centres and schools. However, our website is intended for use by adults and is not directed specifically at children.
We do not knowingly collect personal data directly from children for marketing purposes.
If you believe that a child has provided personal data to us without appropriate consent, please contact us at sales@slamfreer.com so that we can review and, where appropriate, delete the information.
Changes to This Privacy Policy
SlamFreer® may update this Privacy Policy from time to time to reflect changes in our business practices, technology, applicable laws or regulatory requirements.
The updated Privacy Policy will be published on this page with the revised Last Updated date.
We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, wish to make a personal data access or correction request, or have concerns about how your personal data is handled, please contact us:
SlamFreer®
Email: sales@slamfreer.com
Website: SlamFreer.com
We will review and respond to your request in accordance with applicable requirements under the Singapore PDPA.
Governing Law
SlamFreer® takes reasonable measures to protect personal data in our SlamFreer® will retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or where retention is required or permitted by applicable law.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.